Lexmark MS81x & MX81x – Troubleshooting 200.x5 or 241.08 Paper Jam Error

Document ID:SO7152
 
01/18/13 Properties  

Problem

Error code 200.05; 200.15; 200.xx; 241.08; Jammed sheets overlapped in fuser; Fuser jam; Paper feed issue

Solution

 What you will see
 

The printer posts a 200.x5 or 241.08 paper jam error as the sheets overlapped in the Fuser. See images below.

Click Images to Enlarge
Two sheets overlapped in the fuser as seen at the rear side of the printer (left image) and inside with toner and imaging kit removed (middle image). (Top) A single image is printed in overlapping paper.

NOTES

  • The numeric error code displayed depends on the firmware version running on the printer. If you recently updated your printer's firmware and this type of jam happens, most likely you will get a 241.08 numeric error instead of a 200.x5.
     
  • A 241.08 error will inform you that extra sheets are in the output bin. These are the "supposed" jammed sheets which the printer automatically flushed. You just have to press "Continue" to reprint the job instead of opening the door and removing the cartridge in order to clear the jam.
     
  • In a 200.x5 numeric error, an ‘x’ indicates the source tray (0 = MPT, 1 = tray 1, etc.).
     

Recommended solution
 

Follow the recommendations below to avoid or minimize the occurrence of 200.05, 200.15, or 241.08 paper jam.

Check Items
The type of media being used

 

  • Verify from the printer’s User Guide whether the type of media is supported.
     
  • If using cardstock or labels, verify whether the media meets all recommendations stated in the Cardstock & Label Guide.

 
Proper media loading

 

  • Make sure the tray is not overfilled. Use the level indicator found in the tray.
     
  • Verify if the Media Size & Type Setting matches actual paper size & type loaded.
     
  • Make sure the Tray Guides are set correctly.
     
  • Make sure the media stack corners are straight and sheets are aligned.
     
  • Check the media edges and make sure that none are damaged or no sheets are locking together.
     
  • Fan the media and check that nothing is causing sheets to stick together.

 

 

The printer’s current Base code level

 

 

  • Update the printer’s Base code to properly identify the source tray that causes the paper jam. See the section below How to download firmware.

 
Separator rolls

 

  • Make sure the rollers are clean. (See image below for their location.) If the rollers are worn out or damaged, contact Lexmark Technical Support to request for replacement.

Click Image to Enlarge
Separator rollers encircled in red.

 

 

How to download firmware

  1. Go to support.lexmark.com.
  2. Type your printer model in the “Enter Product Name” field and click  OR click on the picture of the correct printer model shown.
  3. Locate the “Downloads” tab.
  4. Select the version of the Operating System.
  5. Click the link available under "Firmware".


After downloading the latest firmware, select any of the methods below to perform the update.

Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
Printer File Loader
(USB-Macintosh)		 Click here for the detailed steps.
 

 

Still need help?


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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