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Firmware 'Release Notes' and 'EC3 Firmware Availability' for the Lexmark MX310dn (October '13)

Document ID:RE195
 
01/14/14 Properties  

Problem

Firmware fixes

Solution

Firmware release notes (October 2013)

Version and download file information

Firmware updates enhance the performance of existing features, add new features and/or address issues found on our product(s).

 Printer Download File Filename(s) Latest Firmware Code Level

MX310 equipped with a 2.4" (60.96mm) operator panel.

Lexmark_MX310dn.zip

  • LW30.SB.P328.spw24gr.FDN.PIR.E412.pirXXgre.fls
  • Lexmark_MX310dn_P328_FWUpdate.exe*

*This Windows utility automates the firmware flash procedure if an active network connection is available between client and printer. 

  • Printer Revision (Base): LW30.SB2.P328-0
  • Engine Revision: FDN.PIR.E412
  • Network Revision: NW1.SB.N328

NOTE: Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies, parts, materials (such as toner and ink), software, or interfaces to stop working. Authorized use of genuine products will not be affected.

 

Contents

  

Firmware availability

Models
To download file...
Standard base models

Click here

.See update methods below for firmware update instructions.

Note: Macintosh users will require the PrinterFileLoader application to send the .fls file to the printer.

 

DLE*-equipped models:
  • Font or barcode
  • Prescribe
  • IPDS

Contact Lexmark Technical Support

 *Downloadable language emulator

 

 

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Release notes history

 Current EC3 Release Notes

BASE: LW30.SB2.P328

Functional Enhancements (Added or Improved)

  1. Energy savings with Blue Angel (RAL-UZ171) and ENERGYSTAR V2.0 compliancy
  2. Windows Server 2012 support
  3. 802.1x EAP outer identity
  4. Made auto-reboot-after-900-error an auto continuable intervention request (IR).
  5. Setting to disable Tray Linking even when media type/media size matches
  6. Fax support:
  • Created a Fax compatibility mode (reset basic fax settings)
  • Updated to latest Conexant Patch for improved fax reliability
  • Fax ID to equal Fax Number
  • Separated Caller ID from other Line Monitoring Features
  • Moved "Restore Fax settings to Factory Defaults" to User Menu
  1. Service/Support/Diagnosis:
  • Simplified the UICC EEprom field update method by creating a single common flash file
  • Method to automatically capture log files to a USB flash drive upon device reboot
  • Removed references to false 31.00 errors from the event logs
  • New link to Event Log Summary report via device's Reports menu
  1. Virtual Configuration Center (VCC):
  • Keys added: Toner level behavior, Raw print port, Hostname Resolution using DNS, Enable/disable disk encryption, “SNMP Only” for supply alert options
  • Error messages are now returned by VCC Web Service.
  • Importation and exportation of VCC settings in Spanish
  • Change to allow VCC to set netapps passwords without error
  • New capability to Import / Export certificates via VCC. *(Incompatible with earlier versions of firmware)

 

Field Issues, Fixes and Other Improvements

Errors

  1. Addressed several issues that could lead to diverse 900.xx errors, e.g., 900.00, 900.30, 900.32, 900.40, 900.43, 900.52, 900.57 & 900.77 errors
  2. Addressed an issue that could lead to a 976 Service Network Software error
  3. Fixed false fax intervention request for 'line in wrong jack' message
  4. Addressed an issue in which the "No analog line connected" message appears in spite of Line Features being disabled
  5. Fixed JBIG2 being negotiated in error for driver to fax.

Network/ Security

  1. Addressed an issue in which the device awakes from sleep if TCP port 9100 is opened
  2. Made change to allow first character of Hostname to be numeric
  3. Improved wireless performance in weak signal environments
  4. Provided a 802.1x fix needed when authenticating with Windows Server 2008 or Windows Server 2012
  5. Improved error handling when using Kerberos
  6. Improved the Omnikey Reader 5427CK performance
  7. Added support for the Identive CLoud 2700 card reader
  8. Added function access controls for Fax or Held Fax Jobs via EWS
  9. Fixed network share discovery using net BIOS.
  10. Added SNMP OID for the Asset Tag setting

User Control

  1. Improved user interface for factory reset and wiping operations
  2. Made improvements to the "Wipe All" setting function
  3. Made various user interface improvements on the operator panel/screen
  4. Addressed multiple translation issues
  5. User enhancements made to the embedded Web server (EWS)
  6. Made change to show the percentage information when hovering with the mouse over supply level bars on the EWS
  7. Fixed an issue that caused the EWS to load slowly

Scan to (App, Copy, Email, PC, Fax, Network Folder)

  1. Fixed email (gmail) functionality that stops working when MFPUsage is configured
  2. Fixed USDA Scan to Home directory with Kerberos
  3. Provided a fix for Scan to Network Folder with DFS shares
  4. Addressed issue that could lead to faint thin artifacts at the bottom of copy output
  5. Addressed an issue leading to black edges appearing on edge to edge scans

Other Software/Solutions/Functionality

  1. Corrected minor issue on the fax job log
  2. Addressed various Job Accounting Log issues
  3. Fixed an issue causing printer jams on duplex letterhead job
  4. Addressed some issues that could lead to the device hanging intermittently
  5. The maximum sleep timeouts have been reduced to meet Blue Angel requirements
  6. Made interface changes to improve the efficiency of the Downtime Reports app.
  7. Provided a fix for a condition that prevented locking 'originalMediaSize' for ScanUIPrompt
  8. Added targeted print performance improvements
  9. Fixed a Postscript error issue when trying to read AppSocket data with Remote Management set as Basic or Disabled
  10. Addressed some minor barcode bitmap font issues

 

ENGINE: FDN.PIR.E412

Functional Enhancements:

  • Reduce energy consumption of the device when in sleep mode
  • Improvement in throughput performance when picking from Tray 3 or Tray 4
  • Unsupported supply algorithm updated

Field Issues and Fixes:

  • Corrected an image placement error when printing on media much narrower than letter/A4. Worse case was A6 media which was shifted by as much as 1.5mm to the right of the intended location
  • Improved toner usage estimation in the lightest print darkness settings
  • Fix for narrow media algorithm during large batch jobs and very specific timings

 

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History

NOTE: Firmware updates are cumulative, so items listed below are also addressed with the latest firmware available.

EC2 Release Notes (May '13)

Functional Enhancements

  1. Added new 2013 Energy Savings requirements to lower power consumption
  2. Added UI Panel Off setting / Web setting when receiving jobs
  3. Added support for the Lexmark Secure Content Monitor application
  4. Added Address Book support with use of certain Solution's Apps
  5. Added object-based toner density
  6. Added ability to display extra license info on EWS
  7. Added walk-up ability to capture device debug logs
  8. Added ability for a WebApp to reset the Homescreen time-out timer
  9. Added ability to enable/disable EEE (Energy Efficient Ethernet)
  10. Added AirPrint Certification
  11. Improved paper jam workflow on various models (2.4" display)
  12. Improved Job Accounting
  13. Improved auditing of scan jobs
  14. Improved printing performance with certain jobs
  15. Improved compatibility with certain 3rd-party servers
  16. Improved compatibility for FoIP – Fax over IP
  17. Improved customer experience for 200.05/202.32 paper jams
  18. Enabled ability to print from SharePoint
  19. Changes were made to allow Lexmark touchscreen MFPs to correctly display right-to-left and complex languages like Hebrew, Arabic and Thai
  20. Changed messaging to instruct removal of the tray above the indicated options (tray, duplexer) jam source
  21. Changed behavior of fuser/maintenance kit to allow continuable stop with 80.3x message alerts
  22. 508 Op-Panel Magnification
  23. 508 color inversion on screen
  24. Enhanced Imaging Unit and Fuser Messaging on the Printer Menus Page and under the Device Stats Page via the Embedded Web Server
  25. MICR toner support (.E410)*
  26. Support for MX6500e MFP option (.E410)
  27. Support for staple and hole-punch finisher option (.E410)
  28. Added calibration to allow broader electronics manufacturing tolerances (.E410)
  29. Enable a continuable stop for older fusers that were programmed for non-continuable stop (.E410)
  30. Extended multi-feed flushing to duplex pages from multi-purpose feeder (introduced in FDN.DN.E305 for pages from trays) (.E410)
  31. Addressed limited support for banner media (.E410)
  32. Added additional sensor tests for diagnosis purposes (.E410)

    * Engine

AirPrint and the AirPrint Logo are trademarks of Apple Inc.

Field Issues and Fixes
 

  • Various 900.xx, 976, and busy hang fixes
  • Various translation enhancements
  • Various security fixes
  • Various performance enhancements
  • Various Network and occurredxes
  • Fix for issue where the first few pels of first scan line on the page were absent or white (.E410)*
  • Fix for a rare 912.44 error that occurred when a multi-feed is detected on the last page of a duplex staple job (.E410)
  • Addressed false detection of media loaded when prompted to "Load Paper" in the multi-purpose feeder (.E410)
  • Eliminated the potential for a misleading fan error when powering on the device without the fuser installed (.E410)
  • Updated transfer voltages applied to duplex pages (.E410)

* Engine

 

EC1.1 Release Notes (January '13)

Functional Enhancements

  1. New intervention/message to warn customers when printing too many Vinyl Labels on MS81x models.

Error code for this new intervention is "10.xx".

  1. New intervention/message when double-sheet feeds are detected and flushed to the output bin.

Error code for this new intervention is "24x.08".

x denotes the originating tray number or location of the double-sheet feed.

  1. Enhanced the supply related email alerts by including the custom message (if one is defined) in the e-mail.

Field Issues and Fixes

  1. Fixed a bug where e-mail alerts were not being sent out for the Nearly Low and Replace levels on supplies (e.g. Cartridge)
  2. Fixed a bug where an installed font card was not reported correctly on the Menu Settings Page report
  3. Fixed a PPDS bug for when printing on certain paper sizes
  4. Fixed a bug (crash) when password protecting a user flash option card
  5. Fixed a bug with Wipe All Settings
  6. Fixed 3 bugs with the Solutions Framework (touch screen models only)

 

 

EC1 Release Notes (Nov '12)

 

Functional Enhancements and Fixes

  1. Added support for Web Services (touch screen models only)
  2. Added support for WebKit (Server based solutions, touch screen models only)
  3. Added Event Log summary report (in Configuration menu)
  4. Added Safe Mode setting (in Configuration menu)
  5. Added wireless setup wizard for devices equipped with the optional wireless internal network adapter
  6. v7* upgrade
  7. New Non-Lexmark Return Program (NLRP) messaging for supplies that are not genuine Lexmark supplies
  8. Added Clip mode for A4 Fuser setting (in Configuration menu)
  9. Added Roller Kit** messaging
  10. Added support for hot roll fuser models (MS71x)
  11. Added Stapler Test (in Finishing menu)

* Upgrade to Active Directory integration services.

**Users that have recently installed fuser-only kits will now get a preventative maintenance message to replace the Roller Kit after a certain number of pages.


  Fixes

  1. Various 900.xx, 976, and busy hang fixes
  2. Various translation enhancements
  3. Various security fixes
  4. Various performance enhancements
  5. Various Network and SNMP fixes
  6. Sleep button press improvement

 

 

 

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Firmware update recommendations

 

Step 1: Check your printer's current code levels. See "How to Check Printer Firmware Levels" below if you are unfamiliar with this procedure.  

If your printer is ... And... Then...
At the latest firmware level described in this article... Example only. You are experiencing an issue with the device Stop here, and contact Lexmark Technical Support.
Specific to a DLE or other function not identified in this article...

Example under "Menu Settings" page that illustrates a printer with an installed DLE option card.

If printer firmware (Base) code ≤ .P232 and Engine code ≤ .E410

You are experiencing an issue with the device, or you would like to possibly enhance product functionality... Reference the Release Notes in an attempt to identify your issue, or continue to Step 2.

  

Step 2: Download and update printer firmware. See Firmware Availability above.

After downloading and extracting the files, you will update the device using the Windows automated flash file (.exe) or select your flash (.fls) update method below

 

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 Other .FLS file update methods  

  

Make sure the printer is READY to receive firmware, and do not interrupt the printer's power or data connection during the update process. 

 

Firmware Flash Methods (.fls file extensions)
Information Recommended Use
Embedded Web Server (EWS Open your internet browser and enter the IP address of the printer. Select Settings > Update Firmware. You have network access to the printer's embedded web server.
USB utility Click here for detailed steps. Seldom used, but a good alternative flash method for USB-attached printers
USB thumb drive

Not supported at this time. (5/1/2013)

Click here for recovery information if you have already attempted utilizing this update method.

A standalone printer  without computer access
FTP Click here for detailed steps. No HTTP (EWS) access and no access to a Microsoft Windows-based computer
MarkVision Professional or the latest MarkVision Enterprise Visit http://www.markvisionprofessional.com to download the latest User's Guide and perform a search on Print Server updates or Generic File downloads. Large printer fleets
Printer File Loader
(USB-Macintosh)
Click here for detailed steps. Macintosh users

 

 

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How to check printer firmware levels

To do this, obtain the Menu Settings page or access the printer's embedded web server (EWS) for this purpose. 

Checking firmware levels via Printer Menu's Setting page

1 Press the Menu button on the Operator Panel.
2 Touch Reports.
3 Touch Menu Settings Page to start printing.
4

Look for the code level under “Device Information”. 

 

Checking firmware levels via the printer's embedded web server (EWS):

1 Launch your internet browser application.
2 After http://, enter the printer's IP address.
3

Click on Reports.

4 Click on Device Information.

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Contact Lexmark

Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).

Please call from near the computer and printer for over-the-phone diagnostic purposes.

 



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