Escalation Checklists

Document ID:FA861
 
01/14/13 Properties  

Environment

Escalation checklist

Solution

Escalation Checklists

 

Hardware

Software

Scan-to

Network/Configuration
Hardware 900.XX and Firmware Fax General Network
Mono

Print/driver environments:

 eSF/Apps/ Smart Solutions MarkVision Enterprise
Color DLEs
Copy E-mail FTP

Markvision Professional
Other In box software PC (Other)

 
 

Contact Lexmark

 

Please see Contact information to initiate all escalations with Lexmark Technical Support. NOTE: When calling for support, you will be asked for your printer machine/model type and serial number (SN).

Please be near the products described in this article, and be prepared to submit all escalation information to technical support. This will expedite the support process and reduce call-back situations.



Link:
Please enter the email address you would like to send a copy of this page to.