Lexmark MS810de – Unable to Print on Both sides (Duplex) of a Custom sized Paper

Document ID:SO7341
 
01/08/13 Properties  

Problem

Issue when duplexing custom media; Unable to print on both sides; EC0 firmware; 8” x 8”; Custom printing; Double-sided; EC0 firmware bug; Custom sizes

Solution

Overview
 

The printer is unable to perform duplex printing (double-sided) on a custom-sized print job. This scenario happens when the printer is running an EC0 version of firmware.

 

Recommended solution
 

To resolve the issue, update the printer with the latest firmware code. To do this, follow the steps below.

How to download firmware

  1. Go to support.lexmark.com.
  2. Type your printer model in the “Enter Product Name” field and click  OR click on the picture of the correct printer model shown.
  3. Locate the “Downloads” tab.
  4. Select the version of the Operating System.
  5. Click the link available under "Firmware."

 

After downloading the latest firmware, select any of the methods below to perform the update.

Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
Printer File Loader
(USB-Macintosh)		 Click here for the detailed steps.

NOTE: If the issue persists or should you experience difficulties performing the update, contact Lexmark Technical Support for further assistance.

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



Link:
Please enter the email address you would like to send a copy of this page to.