What you will see

If you choose to not install the Optical Character Recognition (OCR) package during the installation, or if you install from the web package that does not contain the OCR software, then the following can occur.

The "Document" link under the category in Lexmark Printer Home (LPH) will be enabled but will not work. You can click on the option but nothing will happen. (See image below.)

Click Image to Enlarge

The "Document" and "Email Document" selections found under the category are grayed out with a message instructing users to install the OCR software. (See image below.)

Lexmark Printer Home of 2011 Models onwards

Click Image to Enlarge

Lexmark Printer Home of 2009-2010 Models

Click Image to Enlarge

NOTE: Click here for more information on OCR.

List of Inkjet 2009-2010 Models

Product Family	Models
Lexmark S300 Series	S301, S302, S305, S308
Lexmark S400 Series	S402, S405, S408, S409
Lexmark S500 Series	S502, S505, S508
Lexmark S600 Series	S602, S605, S606, S608
Lexmark Pro200 Series	Pro202, Pro205, Pro208, Pro209
Lexmark Pro700 Series	Pro702, Pro705, Pro706, Pro708, Pro709
Lexmark Pro800 Series	Pro802, Pro805, Pro808
Lexmark Pro900 Series	Pro901, Pro902, Pro905, Pro908
Lexmark S800 Series	S815, S816

List of Inkjet 2011 Models onwards

Product Family	Models
Lexmark S310 Series	S315, S319
Lexmark S410 Series	S415, S419
Lexmark S510 Series	S515, S519
Lexmark Pro710 Series	Pro715, Pro719
Lexmark Pro910 Series	Pro910, Pro912, Pro915, Pro919
Lexmark Pro4000 Series	Pro4000, Pro4000c
Lexmark Pro5500 Series	Pro5500, Pro5500t

Troubleshooting

Follow the steps recommended below:

Step

Action

Install the OCR software from the driver CD that came with your Lexmark All-In-One.

Note: Click here to view the instructions on how to install the OCR software.

Reopen your Lexmark Printer Home application.

Still need help?

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

'Document' and 'Email Document' Scan Links in Lexmark Printer Home Will Not Work If OCR Is Not Installed	Document ID:SO7340

01/07/13	Properties

Lexmark Genesis S815	Lexmark Genesis S816	Lexmark Impact S301
Lexmark Impact S302	Lexmark Impact S305	Lexmark Impact S308	Lexmark Interact S602
Lexmark Interact S605	Lexmark Interact S606	Lexmark Interact S608	Lexmark Interpret S402
Lexmark Interpret S405	Lexmark Interpret S408	Lexmark Interpret S409	Lexmark Intuition S502
Lexmark Intuition S505	Lexmark Intuition S508	Lexmark Pinnacle Pro901	Lexmark Platinum Pro902
Lexmark Platinum Pro905	Lexmark Platinum Pro908	Lexmark Prestige Pro802	Lexmark Prestige Pro805
Lexmark Prestige Pro808	Lexmark Prevail Pro702	Lexmark Prevail Pro705	Lexmark Prevail Pro706
Lexmark Prevail Pro708	Lexmark Prevail Pro709	Lexmark Pro4000	Lexmark Pro4000c
Lexmark Pro5500	Lexmark Pro5500t	Lexmark Pro715	Lexmark Pro915
Lexmark Prospect Pro202	Lexmark Prospect Pro205	Lexmark Prospect Pro208	Lexmark Prospect Pro209
Lexmark S315	Lexmark S415	Lexmark S515

'Document' and 'Email Document' Scan Links in Lexmark Printer Home Will Not Work If OCR Is Not Installed

Problem

Solution