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Wireless Inkjet Installation and Communication Troubleshooting Table of Contents ('13 Update) |
Document ID:SO4452 |
| 10/12/11 | Properties |
Problem
Solution
This article and table of contents is organized into basic installation and troubleshooting concepts as follows:
- Before You Begin (IMPORTANT!)
- Table of Contents
NOTE: If these articles do not assist you in resolving your installation anomaly, please provide feedback to Lexmark. See Still need help? section below. Lexmark welcomes comments from customers as part of an ongoing endeavor to improve online support services and article quality.
Answer these questions, since the most common issue encountered is lost network communication with both computer and printer.
- Have you received a warranty-exchanged or replacement printer? Yes, click here for an article that explains how to rejoin your printer to a wireless network.
- Have you reset or reconfigured your router's network name and security passphrase? Yes, click here for an article that explains how to rejoin your printer to a wireless network.
- Is the computer physically connected to the router? Why is this important?
Whether or not your computer is communicating over the wireless network is important when trying to distinguish between a wireless-network communication issue or a network communication issue.
Wired vs. Wireless
| Wired | Wireless |
| Network communication occurs via ethernet cable between computer and router. | Network communication occurs via radio communication between computer and router. |
- Can you access and navigate the Internet from your computer? Why is this important?
This further identifies a network communication issue versus a wireless communication issue.
Decision Table
| If... | Then... |
| No, I cannot access the internet with a wired or wireless connection to the computer. | Perform the Reset Procedure below. Contact router or ISP if this does not re-establish network communication. |
| Yes, I can access the Internet but only with an ethernet cable connected between computer and router. | Click here to start troubleshooting, or explore the topics covered below. |
| Yes, I can access the Internet with a wireless network connection and only the printer fails to communicate or print. | Click here to start troubleshooting, or explore the topics covered below. |
ISP – Internet Service Provider
If you are experiencing wireless communication errors or cannot print, please try these basic steps before proceeding the table of contents.
On the Printer:
- Wait 30 seconds.
On the PC:
On the Router and/or modem (if printing wirelessly):
At this point, try printing again. These steps help fix a number of communication issues between the host (PC) and the client (the printer/all-in-one).
If following these steps did not fix your issue, please continue reading for other solutions.
Table of Contents: Recommended Topics and Article Links
IMPORTANT! Some articles below reference a specific printer or AIO model; however, please view this content as many wireless concepts are identical.
Installation and Communication Troubleshooting Topics
See also Firewall and Firmware topics below if article content does not help resolve issue.
| Communication Basics | |
| Topic or Article Title | Article link |
|
#1 – Print the Network Settings(Setup) Page This article benefits any person wanting to know more about the printer's network configuration settings. This procedure benefits both first-time installers and users having difficulty with printer communication. More common uses of network settings page.
|
See Network Setup Page instructions below. Click here for a list of Trouble codes and suggestions. Otherwise, you can locate additional troubleshooting information below. |
|
#2 – Wi-Fi Indicator Light Behavior Benefit: Provides troubleshooting basics and a basic understanding of the various personality traits of the Wi-Fi indicator light. |
Click here |
#3 – How to Troubleshoot a Wi-Fi Connection: "Wireless Trouble Codes" on Network Settings Page  |
Click here |
|
"Connection Failed" Error When Trying to Configure the Print Server Using the Wireless Setup Utility/Wizard Benefit: Installation related article relating the printer's inability to the join the wireless network. |
Click here |
|
How and When to Rejoin Your Printer to Your Wireless Network. Benefit: New or warranty exchange printers; new or replacement routers; a change in SSID or security parameters on the router; relocation of printer to a different network and many other reasons to consider this article. |
Click here |
|
How to Reconfigure the Printer Using the Wireless Setup (Configuration) Utility Benefit: If the router has been reset, or if you have changed routers, or if router security settings have been changed, this procedure is for you. |
Click here |
|
"Communication Not Available" Error; Printer No Longer Responding to Print Requests; Documents Fail to Print Benefit: Provides post installation advice. |
Click here |
| General Wi-Fi Information and Network Connectivity Tests | |
| How to Determine Wireless Signal Strength or Radio Signal Strength | Click here |
| How to Ping an IP Address; Important Low-level Communication Test | Click here |
| How to Access the Embedded Web Server; A Brief Description of Available Settings | Click here |
| Methods for Identifying the IP Address of the AIO or Printer Note: This article references a 4600 Series AIO but is applicable to all printers. |
Click here |
| How to Obtain the Computer's IP Parameters; How to Make Sure the Printer Is on the Same Network | Click here |
| The Network Settings Page as a First Step Recommendation for Identifying Network Communication Problems | Click here |
| Verifying Your Current Active Network (Windows) | Click here |
| Professional 700,800,900 Series AIOs: How to Switch from a Wired to Wireless Network and Network Adapter Behavior | Click here |
| Installation Specific Topics | |
| "Grey Continue Button" Prevents Installation | Click here |
| Proper Connection of Computer with Broadband Telephone Service | Click here |
|
How to Prevent Having to Re-run the Wireless Setup Utility Benefit: This article will benefit users that perform this procedure before resetting the router. This is a preemptive measure to having to reconnect a USB cable to the host computer, but it does require a functioning wireless printer connection. |
Click here |
| Special Proprietary Speed Modes on the Router May Not Work with Lexmark Wireless Inkjet Printers | Click here |
| Could Not Find the "Lxdw_device" service on Local Computer after Installation | Click here |
| Installation Failure Involving Lexmark S200, S300, S400, S500, Pro 700, 800, 900 Series AIOs with Slovak Language | Click here |
| Warranty-exchanged or Replacement Printer Instructions | Click here |
| New Router, Reset, or Reconfigured router Instructions | Click here |
Advanced Users Quick Troubleshooting Path: Post-installation troubleshooting path
|
 |
Advanced Users: Quick troubleshooting for installation "Connection Failed" errors.
|
 |
| Smart Solutions Communication | |
| Incorrect Date After Printer Restart Prevents Contact with Smart Solution Server | See Firmware topics below. |
| How to Configure the E-mail Server Settings for Use by Smart Solutions | Click here |
| How to Configure Date and Time to Enable Smart Solutions | Click here |
| TWAIN Scanner Communication |
|
| Unable to Scan with "Lexmark Printer Home" | Click here |
| Basic Communication Tests and "TWAIN" Driver Issues That May Cause "Scan Was Not Successful" Message | Click here |
| Cannot Find TWAIN When Scanning OCR | Click here |
| How to Use "Twacker" to Test Function of TWAIN driver | Click here |
| Topic or Article Title | Article Link |
| TCP/IP Ports Utilized by 2007 & 2008 Lexmark Series AIOs and Printers Note: Exceptions apply for single function printers. |
Click here |
| Communication Failure When Trying to Scan or Print; Firewall Blocking Processes and Ports Utilized by 2007 and 2008 Lexmark AIOs and Printers Note: Exceptions apply for single function printers. |
Click here |
| Communication Failure When Trying to Scan, Print, or Perform a Smart Solution Function; Firewall Blocking Process and Ports (Update 2011) |
Click here |
| The Effects of Firewall Applications; Cannot Print or Scan; Firewalls Prevent Unknown Processes from Functioning |
Click here |
| Communication Problems Due to Windows Firewall Exceptions Not Being Selected for Lexmark | Click here |
| USB or Wireless Network Printer Is Not Responding and Print Queue Is Showing Multiple Pending Print Jobs; Possible Firewall Issue Blocking Required Processes | Click here |
| Communication Error When Trying to Print or Scan (Insight provided CA Security Firewall) | Click here |
| ESET Smart Security Firewall Silently Blocking Lexmark Entries During Installation | Click here |
| Comodo Firewall Prevents the Lexmark Printer Driver Communication | Click here |
| Virtual Private Network (VPN) Software Firewalls | |
| Scanning Over a Wireless Network Using the Operator Panel Can Be Blocked by the VPN Software Firewall | Click here |
| Microsoft | |
| How to Disable the Microsoft Windows Vista Firewall | Click here |
|
How to Verify Microsoft Windows Vista Firewall Exceptions |
Click here |
| Linux | |
| How to Configure your Firewall in Linux | Click here |
| Macintosh | |
| Mac OS X.5 Firewall Preventing Successful Site Survey with Lexmark Wireless Setup Assistant; Not Able to See 'Join a Network' Screen | Click here |
Firmware Topics and Performance Improvements
| Topic or Article Title | Article Link |
| X4900 and X7600 Series Firmware Update | Click here |
| X5600, X6600 and X7600 Series AIO Improvements with Answering Machines and Fax Over Internet Protocol | Click here |
| How to Update the Printer or AIO or Printer Wireless Print Server Firmware via the Embedded Web Server or a USB Connection. | Click here |
| How to Update Your Printer Firmware on the S300, S400, S500, S600, Pro200, Pro700, Pro800 & Pro900 Series All-In-One Inkjet Printers | Click here |
| Printing Anomaly in Microsoft Windows Vista; Multi page Print Jobs Not Printing or Partially Printing | Click here |
| Prestige Pro800 and Platinum Pro900 Series: Unable to Connect to Smart Solutions Server for Registration or Updates due to Incorrect date after Printer Restarts | Click here |
| Interact S600 Series: Unable to Connect to Smart Solutions Server for Registration or Updates due to Incorrect date after Printer Restarts | Click here |
|
Topic or Article Title Note: Illustrations may vary slightly due to software driver updates. |
Article Link |
| Infrastructure Installation (Windows) | Click here |
| Ad-hoc Installation (Windows) | Click here |
| Cannot Find Network Name (SSID); Manual Entry of Security Values | Click here |
| Installation Failure with VOIP Broadband Telephone Services | Click here |
| How to Reconfigure the Printer Using the Wireless Setup/Configuration Utility or Assistant | Click here |
| French Telecom Boxes and Printer Installation | Click here Also see the User's Guide. |
| Professional 700,800,900 Series AIOs: How to Switch from a Wired to Wireless Network and Network Adapter Behavior | Click here |
| The Effects of Firewall Applications | See Firewall Topics |
| Topic or Article Title | Article Link |
| Macintosh Networking and Installation Troubleshooting Table of Contents | Click here |
| Wireless Installation Walk-thru with Macintosh OS X v.10.4, 10.5, 10.6 | Click here |
| Apple All-In-One-Center Quits Unexpectedly after Upgrading to Mac OS10.6 |
Contact Lexmark Technical Support. See Still need help? below. Article ID# HO3570 |
|
Apple Macintosh Clean-up Tool Benefit: Guarantees a clean installation of the Mac OS 10.6 driver. |
Contact Lexmark Technical Support. See Still need help? below. Article ID# HO3570 |
| New Driver Releases for Snow Leopard | See: Drivers and Downloads > Driver Finder and select your product. |
| Wireless Functionality Is Lost Using the Bundled Snow Leopard Driver. | Click here |
| How to Add a Network Print Queue for The Genesis S800 Series Printer | Click here |
| How to Capture LexPrint Logs | Click here |
| How to Install the LexPrint Listener | Click here |
Networking and Wireless Glossary
Click here for definitions in PDF format.
NOTE: Additional wireless and networking terms can be found in your User's Guide. A .pdf version of this guide is located on your installation CD. Or visit Lexmark.com and download it from Publications found under Technical Support.
Network Reset and Network Setup Page Information
| All-In-One Model | How to print the network setup page | How to Reset network settings back to factory defaults |
|
S500, Pro200 and Pro700 Series (Intuition, Prospect, Prevail) |
Click here | Click here |
|
S300 and S400 Series (Impact, Interpret) |
Click here | Click here |
|
S600 Series, Pro800 Series, Pro900 (Interact, Prestige, Platinum), S800, Pro910, Pro5500 Series |
Click here | Click here |
| X6600 Series | Click here | Click here |
| X7600 Series | Click here | Click here |
| X4900 Series | Click here | Click here |
| X4600 Series | Click here | Click here |
| Z2400 Series | Click here | Click here |
Legacy Table of Contents Articles
Fall 2007 and Spring 2008 Z and X Series Table of Contents
Spring 2007 Z Series Table of Contents
Summer 2007 Z and X Series Table of Contents
If you need additional assistance, please contact Lexmark at the bottom of this page. NOTE: When calling for support, you will be asked for your printer or machine/model type and serial number (SN).
Please call from near the router, computer and printer in case the technician on the phone asks you to perform a task involving one or all of these devices.