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Unboxing and Initial Setup Results in a 200.91B Error

Document ID:TE885

Usergroup :External
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06/25/18 Properties  

Solution

Affected products

Click Properties in the title bar above.

 

What you will see
 

Initial power-up of the printer results in a 200.91B error.

 

Solution

Make sure all packaging material is removed from the Imaging Unit.

To do this:

  1. Open the front door.
  2. Remove the toner cartridge bottle.
  3. Remove the Imaging Unit.
  4. Remove any packaging material from Imaging Unit that may not have been removed, e.g., foam blanket, red shipping separator, and/or handtag.
  5. Reinsert all supplies and close the door.
  6. Power on the device and it should now be READY.

 Video

 

Explanation

A covered input sensor triggers this error. It is most frequently observed when packing materials have not been fully removed and the printer is powered ON.
 

 

Still need help?
 

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.    

 



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