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Lexmark MS71x – Troubleshooting 203.01 Paper Jam Error

Document ID:TE654

Usergroup :External
12/05/14 Properties  


What you will see

The printer posts a 203.01 paper jam error. The error may be observed after printer has been asleep for hours, (such as first thing in the morning). Often, no jammed paper can be found in the paper path.



Suggested Remedy

A. Look for any media that may be jammed in the fuser area and remove it.

Steps Action Images
1 Pull down the rear door.
2 Firmly grasp the jammed paper on each side, and then gently pull it out.





Make sure all paper fragments are removed and then close the rear door.



No Image



B. Check the media that you are using and verify the following:

  • The media is in good condition and not damaged.
  • The media is stored per manufacturer’s recommendations.
  • The media is supported. See the printer's User's Guide about "Supported paper sizes, types, and weights."
  • The media meets all the recommendations in Lexmark’s cardstock and label guide.
  • The printer is operating in a supported environment.

NOTE: If no jammed material is found and the media you are using meets the recommendations above, please contact Lexmark Technical Support for additional troubleshooting suggestions.


C.  Check the consumable status.

End of life consumables such as fuser, transfer roll, and/or pick tires can cause some errors. Check the fuser's status using the printer's Control Panel or Embedded Web Server (EWS). Order a maintenance kit if the fuser is already near its 'end of life' state.



Contacting Lexmark

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks.



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