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Troubleshooting 202.93 Paper Jam

Document ID:TE621

Usergroup :External
01/12/17 Properties  


Affected products

Click Properties on the title bar above to see the full product list applicable to this article.


What you will see

A newly installed printer may exhibit frequent paper jams and display the error code 202.93, with the paper possibly accordioned in the fuser area. You might also observe a newly installed printer producing print quality defects such as light printout.

The symptoms described are most likely due to a string that is still attached to the transfer roll. The subsequent section will describe how to remove the string and possibly resolve the issue. 


Additional identifiers

If the printer has been working for some time up to now and the issue is just occurring, or should the issue start to appear after a repair service had been done to the printer, please contact Lexmark Technical Support.


202.93 Paper Jam on a newly installed printer

The most likely cause of a newly installed printer exhibiting the 202.93 paper jam is a string that was left attached to the transfer roll. In this case, light printout might also be observed even though the cartridge is still full of toner.

For shipping, two clips are installed in the transfer roll to prevent the transfer roll from contacting the Image Transfer Belt during transportation. String attaches these clips, as shown in the photos below. Make sure to remove these clips upon installation.

(A) String after opening the right-side cover. (B) String as seen from right-side cover.
(C) String attached to front clip. (D) String attached to rear clip.


Make sure also that the transfer roll is in its correct position after removing the packaging clips. You will know whether the transfer roll is NOT seated properly if the spring on its side is still in compression. See images below for comparison. A stuck spring can be corrected by removing the transfer roll, manually releasing the gear housing, and then reseating the transfer roll.


Stuck Transfer roll – spring still in compression Properly seated transfer roll – spring is unstuck


NOTE: Should this issue persist even though the clips were already removed, or if the paper jam or print quality defect happens on separate occasions, please contact Lexmark Technical Support for additional troubleshooting suggestions.


Still need help?

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.



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