Single function: C2240, C2425, C2535, CS421, CS521, CS622, CS820
Multifunction: CX421, CX522, CX622, CX625, CX820, CX825, CX860, MC2640, MC2425, MC2535, XC2235, XC4143, XC4153, XC4240, XC6152, XC6153, XC8155, XC8160, and XC8163
- The printer displays a "Load tray 1" message even when media is properly loaded in the tray.
- A related failure mode will be persistent 200.16 paper jams accompanied by 200.91 jams.
Note: The 200.91 jams may appear if a 200.16 paper jam is not correctly cleared.
- The registered error messages depend on which tray is used when printing.
- Tray 1 – 200.16
- Tray 2 – 240.26
- Tray 3 – 242.36
- Tray 4 – 243.46
- Tray 5 – 244.56
For CS/CX42x/52x/62x and CS/CX82x/860
Fan, flex and straighten the media before loading it to the tray.
Clean the pick tires with isopropyl alcohol. The tires may be slipping against the media.
Note: Issues with the pick tires slipping may also be caused by the printer's storage conditions - particularly
when stored without use for prolonged periods of time, or when stored in hotter environments.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
- Printer model(s)
- Printer serial number