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Lexmark CS/CXx2x and CX82x/860: Load Tray 1 Message or 200.16/200.91 and 200.16/24x.x6 Paper Jam Errors

Document ID:SO8781

Usergroup :External
04/03/20 Properties  


Affected Products:

Single function: C2240, C2425, C2535, CS421, CS521, CS622, CS820

Multifunction: CX421, CX522, CX622, CX625, CX820, CX825, CX860, MC2640, MC2425, MC2535, XC2235, XC4143, XC4153, XC4240, XC6152, XC6153, XC8155, XC8160, and XC8163


Issue Description:

For CS/CX42x/52x/62x

  • The printer displays a "Load tray 1" message even when media is properly loaded in the tray. 
  • A related failure mode will be persistent 200.16 paper jams accompanied by 200.91 jams.
    Note: The 200.91 jams may appear if a 200.16 paper jam is not correctly cleared.


For CS/CX82x/860

  • The registered error messages depend on which tray is used when printing.
    • Tray 1 – 200.16
    • Tray 2 – 240.26
    • Tray 3 – 242.36
    • Tray 4 – 243.46
    • Tray 5 – 244.56



For CS/CX42x/52x/62x and CS/CX82x/860

Fan, flex and straighten the media before loading it to the tray.


For CS/CX42x/52x/62x

Clean the pick tires with isopropyl alcohol. The tires may be slipping against the media.
Note: Issues with the pick tires slipping may also be caused by the printer's storage conditions - particularly
when stored without use for prolonged periods of time, or when stored in hotter environments.


Still Need Help?

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  • Printer model(s)
  • Printer serial number


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