Thank you for your feedback



Lexmark CS/CXx2x and CX82x/860: Load Tray 1 Message or 200.16/200.91 and 200.16/24x.x6 Paper Jam Errors

Document ID:SO8781

Usergroup :External
  Languages  
04/03/20 Properties  

Solution

Affected Products:

Single function: C2240, C2425, C2535, CS421, CS521, CS622, CS820

Multifunction: CX421, CX522, CX622, CX625, CX820, CX825, CX860, MC2640, MC2425, MC2535, XC2235, XC4240, XC6152, XC8155 and XC8160

 

Issue Description:

For CS/CX42x/52x/62x

  • The printer displays a "Load tray 1" message even when media is properly loaded in the tray. 
     
  • A related failure mode will be persistent 200.16 paper jams accompanied by 200.91 jams.
     
    Note: The 200.91 jams may appear if a 200.16 paper jam is not correctly cleared.

 

For CS/CX82x/860

  • The registered error messages depend on which tray is used when printing.
     
    • Tray 1 – 200.16
    • Tray 2 – 240.26
    • Tray 3 – 242.36
    • Tray 4 – 243.46
    • Tray 5 – 244.56

 

Solution

For CS/CX42x/52x/62x and CS/CX82x/860

Fan, flex and straighten the media before loading it to the tray.


 

For CS/CX42x/52x/62x

Clean the pick tires with isopropyl alcohol. The tires may be slipping against the media.
 
Note: Issues with the pick tires slipping may also be caused by the printer's storage conditions - particularly
when stored without use for prolonged periods of time, or when stored in hotter environments.

 

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number

  



Link:
Please enter the email address you would like to send a copy of this page to.