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Lexmark C9235, CS/X92x, and XC92xx: Print Quality Issue - Missing Plane Caused by Packaging Material

Document ID:SO8675

Usergroup :External
05/10/21 Properties  


Affected Products:

Single-Function: CS927, CS923, CS921, and C9235

Multifunction: CX920, CX921, CX922, CX923, CX927, XC9225, XC9235, XC9245, XC9255, and XC9265


Issue Description:

This is an Out of the Box (OOB) issue since it is induced during the installation of the Lexmark device.

This issue was induced by the incorrect installation of the device, most commonly due to the non-removal of packaging material from Black (K) Photoconductor.

Print Defect Sample



  1. Check the Lexmark device for any packaging material that was missed.

  2. Remove the packaging materials from the Black (K) Photoconductor.



Additional Resources:

Please check the following resources for additional instructions and other commonly missed packaging material, when setting up the printer and removing the packaging materials:

Related Articles

  •  TE889 Common Issues Related to Setup and Installation on the Lexmark CS92x and CX92x

How-to Videos

Setup Sheet


Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number

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