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Print Quality Issue - Missing Plane Caused by Packaging Material

Document ID:SO8675

Usergroup :External
01/02/19 Properties  


Affected products

Click Properties in the title section above.


Issue description

This is an Out of the Box (OOB) issue since it is induced during the installation of the Lexmark device.

Cause and explanation

This issue was induced by the incorrect installation of the device, most commonly due to the non-removal of packaging material.

Issue Cause
Print Quality Issue (Missing Plane)
Packaging Material not removed from Black (K) Photoconductor.

Sample print quality defects

Here are samples of potential print quality issues (PQI) when the packaging material is not removed completely from the Black (K) photoconductor.




The issue can easily be resolved by checking the Lexmark device for any packaging material that was missed.

  • Remove the Packaging materials from the Black (K) Photoconductor.


Additional resources

Please check the following resources for additional instructions when setting up the printer and removing the packaging materials and visit TE889 for other issues related to the Packaging Material.

How-to Videos

Setup Sheet


Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Affected printer model/'s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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