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283.15 Scanner Jam Error Using Autodocument Feeder (ADF)

Document ID:SO8231

Usergroup :External
01/10/17 Properties  


Affected Products:

Multifunction: MX91x


Issue Description:

A 283.15 scanner jam error displays on the printer screen after scanning via ADF. Usually either the first or second page jams when it passes through the ADF.



Dirty/excessive paper dust on the sensor commonly causes this error. Cleaning the ADF scan sensor will clear the error and fix the issue. The following steps will guide you in cleaning the scan sensor:

  1. Open the scanner cover.

  2. Locate the ADF scan sensor (outlined in red in the image below) on the scanner cover.

  3. Using a cotton swab, gently wipe off (with up and down motion) both inner surfaces of the sensor area.

  4. Close the scanner cover.
  5. Scan page to test whether the error still persists.


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