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Lexmark CS72x / CX72x Print Quality Diagnosis – Blurry Prints (Uneven Washed Out Prints)

Document ID:SO7942

Usergroup :External
06/14/16 Properties  


Affected products

Click Properties in the title section above.


What you will see

A print quality issue that shows grainy, fuzzy, washed out or incomplete coverage on the page. You may also see a smudged or smeared line two inches from the bottom of the page.

NOTE: This can occur on a new printer, but its occurrence is rare, and it can occur if replacing a transfer module, which comes as part of a maintenance kit.

Magnified portion of the left-hand side image above showing smudged/smeared line about 2 inches from the bottom of the page.


Suggested remedy

Step Action

Open the front door and locate the (blue) jam release lever, just below the fuser on the right-hand side.



Pull down on the lever until it locks in place.



Lift the lever back up until it springs back up.


4 Close the front door and perform a print quality check to confirm whether the issue is resolved. (Settings > Reports > Print Quality Pages).


Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Affected printer model/'s
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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