Single-Function: C4150, CS720, CS725, CS727, CS728
Multifunction: CX725, CX727, XC4150
A print quality issue that shows grainy, fuzzy, washed out or incomplete coverage on the page. You may also see a smudged or smeared line two inches from the bottom of the page.
Note: This can occur on a new printer, but its occurrence is rare, and it can occur if replacing a transfer module, which comes as part of a maintenance kit.
Print Defect Sample
|Magnified portion of the left-hand side image above showing smudged/smeared line about 2 inches from the bottom of the page.|
- Open the front door and locate the (blue) jam release lever, just below the fuser on the right-hand side.
- Pull down on the lever until it locks in place.
Lift the lever back up until it springs back up.
Close the front door and perform a print quality check to confirm whether the issue is resolved. (Settings > Reports > Print Quality Pages).
Still Need Help?
Have the following available when calling Lexmark Technical Support;
- Printer model(s)
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number