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Inconsistent Printing or Print Failure with Microsoft Windows 7 (32 and 64-bit) Operating Systems

Document ID:SO7483
 
12/12/13 Properties  

Problem

Will not print; Document failed to print; Pending print jobs; Jobs building in the queue; Printing queue status but not printing; Cannot communicate; Communication failure

Solution

What you will see 

Your first print job... And, any following print jobs... And then finally...
Prints successfully but then stops...  Build up in the print queue... You are able to restart the computer to print another job, but the printer quickly becomes unresponsive again. 

 Additional identifiers:

  • 32 and 64-bit Microsoft Windows 7 operating systems.
  • Internet Explorer (IE) version 11.
  • Automatic Updates is enabled.
  • Print queue displays a Status of Printing.
  • The printer is active on the network or via local USB cable connection.  
  • You are able to scan.
  • The problem persists after the print queue is cleared.
  • Advanced users: Task Manager (Ctrl + Alt + Del) may display more than one running instance of the jswx.exe process. 

 

Suggested Remedy

This issue is currently being investigated by both Lexmark and Microsoft product engineering teams. This article will be updated to notify you if any fix information becomes available.

Step Action Illustration
 1.  Click on and then Devices and Printers.

Click images to enlarge.

 2. Right-click on the printer driver icon and select Printing Preferences from the drop-down menu.
 3. Click on the Advanced tab. 
 4. Click on More Options.
 5. Under Appearance Mode, select Never show the Printing Status window or Printivity Tips and then click OK.
 6. Click OK once more. 
7. Restart the computer. Alternative: Cancel or delete all print jobs from your print queue. Print jobs will need to cleared from the queue before this change is realized.

NOTES: A side effect of this procedure is that you will lose the job status monitor. If this is unacceptable, you should consider reverting back to Internet Explorer version 10.

If you have a different printer than what is listed in the Products Affected list below, or identical symptoms are being observed with a different version of Microsoft Windows, then please contact Lexmark Technical Support for further troubleshooting assistance.

 

Products Affected

  • Lexmark Prevail Pro 702, 705, 706, 708, 709
  • Lexmark Prospect Pro 202, 205, 208, 209
  • Lexmark Prestige Pro 802, 805, 808
  • Lexmark Platinum Pro 901, 902, 905, 908
  • Lexmark Interpret S402, S408
  • Lexmark Impact S302, S305, S308
  • Lexmark Intuition S502, S505, S508
  • Lexmark Interact S602, S605, S606, S608
  • Lexmark Interpret S405, S409
  • Lexmark Genesis S815, S816

 

 

Other Communication Issues and Helpful Articles

Common to printer communication problems, lxcqpswx and lxcqjswx software processes may be blocked by firewall software. These processes make it possible to view job status and printer alerts.

Step Action
1. Open the software firewall application.
2. Add lxcqpswx and lxcqjswx (applications) as exceptions even if they are not showing as blocked. 
Help: If unsure how to add these exceptions, see the firewall manufacturer's end-user documentation or use the manufacturer's technical support services for assistance.  

 


Contacting Lexmark

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

 



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