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‘200.03’ Paper Jam Error Messages on the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Document ID:SO7167

Usergroup :External
02/15/17 Properties  


Paper Jam; 200; 200.03; 200; Printer not working; Jamming; Issue; Error; Problem;



A 200.03 Paper Jam error message appears on the printer control panel display. The error indicates that the printer has registered a paper jam in or around Tray 1 or the Front Door.




Steps Actions
1 Be sure any previous jams have been completely removed; click here and refer to 200.xx Paper Jam Removal.
2 Make sure that the Standard Paper Tray (Tray 1) is loaded correctly and not overloaded; please refer to Paper Loading Tips.

Visually inspect the pick tires (or feed rollers) of the paper pick assembly to if they are worn, contaminated or pulled off the hubs (tire/hub orientation is critical). If the pick tires are worn out or contaminated, find the T-shaped pick arm assembly and carefully remove each of the two rubber pick tires. See image below.

Click Image to Enlarge

If you have extra set of pick tires, please use them to replace the old ones. In case you don’t have any extra pick tires, try reseating the tires or clean them with alcohol wipes to remove any contamination.

4 If the paper in the printer shows signs of excessive wrinkle, crease, or dampness, or if the sheets are bent or wavy, or have ream glue or curl, there is probably too much moisture in the paper. Replace the paper in the printer with new paper from an unopened ream.
5 The printer should rest on a surface that is flat, level, and uniform. This is for safety reasons as well as for paper feed reliability.
6 If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.



Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

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