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202.03 Paper Jam or Accordion Jam in the Fuser

Document ID:SO6790

Usergroup :External
12/17/15 Properties  


Affected products

Click Properties in the title section above.


Issue description

An 'accordion jam' is characterized by a tight folding back and forth of the paper. Accordion jams typically occur in an area of the paper path just beyond the fuser unit at the back of the printer. The paper jam error code corresponding to this area is 202.03.



How to remove the jammed paper in the fuser

Step Action Illustration

If the jammed paper is visible in the exit bin, then firmly grasp the paper on each side, and then gently pull it out.

Note: Make sure all paper fragments are removed.



If you are unable to remove the paper from the exit bin, open Door A by lifting the release latch and lowering the door.


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Pull the green lever down (1). Firmly grasp the jammed paper on each side, and then gently pull it out (2). See the illustration on the right-side.

WarningPotential Damage: Do not touch the center of the fuser unit. Doing so will damage the fuser.

Note: Make sure all paper fragments are removed.


Push the green lever back into place and close Door A.


If necessary, touch Continue from the printer control panel to resume printing.


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To avoid paper jams

  • Make sure the printer supports the paper being used. See “Supported paper sizes, types, and weights” in the printer’s User’s Guide
  • Check the printer’s Paper Type Setting to ensure it matches the paper type loaded in the tray.
  • If the issue persists, contact Lexmark Technical Support for additional troubleshooting suggestions.


Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Affected printer model/'s
  • Printer serial number (If you need help locating these, click here)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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