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Parallel Port Option Card Communication Issues and Suggested Remedies (July 2014) |
Document ID:SO6493
Usergroup :External |
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Problem
Solution
Possible problem scenarios
| If... | See... | Affected Products | ||||||||||
Scenario 1
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Remedy 1 below |
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Scenario 2
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Remedy 2 below |
All products compatible with the Parallel Option Card PN# 14F0000. Note: This mostly affects MS, MX, CX, or XC Series Lexmark products with printer firmware level .P358 or above. |
* Embedded Web Server (EWS) > Reports > Device Information, or the same location on a printed Menus Settings page.)
Remedy 1
- Determine whether the printer's current firmware level is lower (<) than .P413c.
- If so, update the printer's firmware. Return to your printer's product page to locate and download the latest firmware package.
- After downloading the zip file, extract its contents to a destination folder and then select your update method.
Firmware download package contents usually include:
- .fls file required for non-Windows environments or non-standard connection methods
- Firmware Update Utility package to guide users through the firmware update process in Microsoft™ Windows operating system environment
- Additional Release Notes
- Printer File Downloader for Macintosh environments
IMPORTANT! Look for the presence of any downloadable language emulators (DLEs). Click here for an example illustration. Contact Lexmark technical support if you see the presence of any IPDS, forms and a bar code cards, Prescribe, PrintCryption, or other types of DLE option cards.
Remedy 2
Contact Lexmark Technical Support for further instructions. It is possible that you may receive a replacement card if a firmware upgrade option is not available.
Checking firmware levels
Obtain the Menu Settings page or access the printer's embedded web server (EWS) for this purpose.
To do this from the printer's operator panel:
| 1 | Press the Menu button on the Operator Panel. |
| 2 | Select Reports. |
| 3 | Select Menu Settings Page to start printing. |
| 4 |
Look for the code level under “Device Information” and next to Base and Engine. |
To do this from the printer's embedded web server(EWS):
| 1 | Launch your Internet browser application. |
| 2 | After http://, enter the printer's IP address. |
| 3 |
Click on Reports. |
| 4 | Click on Device Information and locate the values next to Base and Engine. |
Still Need Help?
If you require additional assistance, please close this window, go to your product's support page and locate 
Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.