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Printhead Errors on the S and Pro Series Products

Document ID:SO5018
 
  Properties  

Problem

Unsupported Printhead; Printhead not supported by all in one; AIO; Printhead Error; An intermittent "Printhead error" message is displayed on the printer; There is a problem with the printhead; Printhead problem; Issue with printhead;

Solution

Overview


If you are having print quality issues or are experiencing printhead error messages, you may have been impacted from a printhead problem affecting a limited number of Lexmark devices. 

IMPORTANT! The following steps require you to download a file to your computer or upload firmware to your printer. The time required to complete this procedure depends on the quality of your network connection and the size of the file involved.

 

Symptom


You may encounter the following error messages on your S or Pro Series printer:

  • "Unsupported Printhead"
  • "Printhead problem"
  • "There is a problem with the printhead"
  • "Printhead error"

 

Procedure


There are two troubleshooting guide options if you encounter any of the above-mentioned errors.

Option 1: Clean the Printhead

NOTE: Please read these steps thoroughly first, then perform the steps.

Step Action
1

Go to "Replace Printhead" in the menu on the printer.

For touchscreen-capable models:

  1. Touch Ink Level Icons (lower right corner).
  2. Press "More Options".
  3. Scroll menu down to "Replace Printhead".
For all other models:
  1. Press Wrench (setup/tool) button.
  2. Scroll to "Maintenance Menu".
  3. Check "OK"
  4. Scroll to "Replace Printhead".
  5. Check "OK"
2

Open the printer and lift the latch.

Lift the Latch

Note: You will need to press or squeeze the front part of the carrier to release the latch. Your printer may not look exactly like the image above, but the printhead removal steps should be similar.

3

Lift the printhead out of the printer carrier.

Important! Hold it by the sides as shown above, make sure not to touch the bottom and back areas.

4

Clean the contacts on the printhead carrier. This is the frame (and associated contacts) within the printer itself from which you just removed the printhead.

Note: The contacts will look exactly as shown on the image below, but the one found inside the printer.

5

Wipe the printhead contacts using a clean, lint-free cloth.

Lift the Latch

Important! Be careful not to touch the ink nozzles and especially DO NOT WIPE them.

6

Firmly re-insert the Printhead, and then close the latch until it clicks.

Note: Make sure you press down and back on the Printhead after you have latched it in to make certain that it is tight.

7
Lower the latch and close the cover.
 

NOTE: If removing and reinserting the printhead does not resolve the error, then proceed to option 2. 

Option 2: Firmware Update

It is recommended to update the printer firmware to the latest version, if not 11-25-10 or greater.

Step Action
1

Click here to view the steps on how to download the latest printer firmware.

Note: Go to this page for further information.

 

Still Need Help?

If you require additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task on this device.

 



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