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August 2012 Firmware Release Notes for the Lexmark Pro 5500, 4000, 915, 715, S 515, 415, and 315 All In One Inkjet Printers

Document ID:RE178
 
08/15/12 Properties  

Solution

Lexmark Firmware Update (August '12)


Why Upgrade Firmware?


Upgrading your firmware can have any of these benefits:

  • Possible printer speed and efficiency improvements.
  • Increase your printer's capabilities by enhancing current features or adding new features to the printer.
  • Resolve firmware or hardware issues that you may be experiencing.
  • Enhance device compatibility with newly introduced operating systems or software printing applications.
     

NOTE: Click here to read additional frequently asked questions about firmware updates, or continue to the next section to start downloading and updating your firmware.

 

New Firmware Levels


    Printer Model New Code Level
    Lexmark Pro5500, Pro5500t FHN_RB_P2_120712a_U070312
    Lexmark Pro4000, Pro4000c FHN_VL_P2_120712a
    Lexmark Pro915 FHN_QN_P2_120712_U070312
    Lexmark Pro715 FHN_EM_P2_120712
    Lexmark S515 FHN_EA3_P2_120712
    Lexmark S415 FHN_EA3_P2_120712
    Lexmark S315 FHN_EA3_P2_120712

    NOTE: See section below on how to determine your current printer code levels.

 

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  Firmware update instructions:


IMPORTANT!
The following steps require you to download a file to your computer and/or upload firmware to your printer. The time required to complete this procedure depends on the quality of your network connection and the size of the file involved.

  1. Identify your printer model below.
  2. Select your Operating System.
  3. Download the correct firmware download package.
  4. Extract the firmware package and follow the update instructions displayed until the firmware update is complete.
     

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Key Features and Benefits of Updating the Printer to the Latest Firmware Package


Functional Enhancements Pro5500 Pro4000 Pro915 Pro715 S515 S415 S315
Improved Duplex printing throughput          
Improved time-to-first print after long durations of idle activity. (three days or more)          
Enhanced support for Web Services and Smart Solutions            
Power-on sequence/initialization improved by 20-30 seconds            
New timed hibernate function        
Interface change allows Lexmark's MarkVision Enterprise (MVE) to access and configure DDNS Refresh Times and DDNS Time to Live  
Fixes and Improvements Pro5500 Pro4000 Pro915 Pro715 Pro515 Pro415 Pro315
Addressed an issue that could lead to a "Printhead Cannot Move" error    
Addressed an issue that could lead to a "900 Firmware" error if a device boots up with a faulty printhead    
Fixed issues related to "Manage Shortcuts" function via Embedded Web Server    
Corrected 20-second blank screen issue when coming out of power saver          
Fixed blinking LED when printer not connected to the local area network.            

Fax Issues

  • Addressed numerous fax issues.


Print Issues

  • Fixed several issues that could lead to the device hanging during printing
  • Addressed several stability and performance issues when printing from memory devices.
  • Made improvements to photo layout options from memory devices
  • Fixed an issue that could lead to the last page printed before a paper-out condition being printed again after paper is inserted
  • Addressed an issue with DBCS watermarks
    Addressed emulator issues that led to problems printing some PDF jobs

Scan
  • Addressed several scan to network issues
  • Aligned copy size of original to match region's paper size default

General & Processing
  • Addressed some issues that could lead to a 900 Firmware Error
  • Corrected several minor translation issues (mainly DBCS)
  • Improved informational and error messaging on OP panel

Network & Security
  • Addressed diverse wireless discovery issues
  • Corrected several minor UCF issues
  • Made minor SNMP improvements
  • Made various security improvements
  • AirPrint improvements


Note:
AirPrint and the AirPrint Logo are trademarks of Apple™ Inc.

All Printer Models

Fixes and Improvements for Pro5500 and Pro4000 Only

Printer

  • Eliminated Ink low message when coming out of Power Save mode
  • Addressed an issue that could lead to a "181.1028 Service Engine Error"
  • Addressed an issue that could lead to a "181.2049 Service Engine Error"
  • Addressed an issue that could lead to a "900 fail to prime" error
  • Made changes to ensure that blank pages aren't printed as a result of an "Ink Cartridge Error – Unable to Authenticate Ink Cartridge" condition


Paper handling

  • Addressed erroneous paper jam being reported as an out of paper condition
  • Fixed a tray linking paper out paper handling issue
  • Fixed an issue that could lead to output bin overflowing when full 


USB

  • Addressed a USB connection issue associated with host scanning


Quality

  • Made minor improvements to color output quality
     

Pro5500 and Pro4000 Only


How to Check Your Current Printer Firmware Levels


Determine whether you need to update your firmware; e.g., firmware lower (<) than _P2_120712 and an issue identified in the release notes listed above.

Option 1: Via the printer's Control Panel > Menu Settings Page

Step Action
1 Press the Menu button on the Control Panel.
2 Select or touch Reports.
3 Select or touch Menu Settings Page to start printing.
4 Look for the code level under “Device Information” and next to Base and Engine.

Option 2: Via the printer's Embedded Web Server (EWS)

Step Action
1 Launch your Internet browser application.
2 After http://, enter the printer's IP address.
3

Click on Reports.

4 Click on Device Information and locate the values next to Base and Engine.

    Example: Pro5500 example as seen via the printer's EWS

    Before code update After code update: FHN_RB_P2_120712a
    Click Images to Enlarge

 

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Still Need Help?


If you have updated firmware and your issue still persists, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

 



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