Lexmark Firmware Update (August '12)
Upgrading your firmware can have any of these benefits:
- Possible printer speed and efficiency improvements.
- Increase your printer's capabilities by enhancing current features or adding new features to the printer.
- Resolve firmware or hardware issues that you may be experiencing.
- Enhance device compatibility with newly introduced operating systems or software printing applications.
NOTE: Click here to read additional frequently asked questions about firmware updates, or continue to the next section to start downloading and updating your firmware.
New Firmware Levels
|Printer Model||New Code Level|
|Lexmark Pro5500, Pro5500t||FHN_RB_P2_120712a_U070312|
|Lexmark Pro4000, Pro4000c||FHN_VL_P2_120712a|
NOTE: See section below on how to determine your current printer code levels.
Firmware update instructions:
IMPORTANT! The following steps require you to download a file to your computer and/or upload firmware to your printer. The time required to complete this procedure depends on the quality of your network connection and the size of the file involved.
- Identify your printer model below.
- Select your Operating System.
- Download the correct firmware download package.
- Extract the firmware package and follow the update instructions displayed until the firmware update is complete.
|Printer model||Macintosh OSX||PC Windows||Linux OS|
|Lexmark S315, S415, S515||Click here||Click here||Click here|
|Lexmark Pro715||Click here||Click here||Click here|
|Lexmark Pro915||Click here||Click here||Click here|
|Lexmark Pro4000, Pro4000c||Click here||Click here||Click here|
|Lexmark Pro5500, Pro5500t||Click here||Click here||Click here|
Key Features and Benefits of Updating the Printer to the Latest Firmware Package
|Improved Duplex printing throughput|
|Improved time-to-first print after long durations of idle activity. (three days or more)|
|Enhanced support for Web Services and Smart Solutions|
|Power-on sequence/initialization improved by 20-30 seconds|
|New timed hibernate function|
|Interface change allows Lexmark's MarkVision Enterprise (MVE) to access and configure DDNS Refresh Times and DDNS Time to Live|
|Fixes and Improvements||Pro5500||Pro4000||Pro915||Pro715||Pro515||Pro415||Pro315|
|Addressed an issue that could lead to a "Printhead Cannot Move" error|
|Addressed an issue that could lead to a "900 Firmware" error if a device boots up with a faulty printhead|
|Fixed issues related to "Manage Shortcuts" function via Embedded Web Server|
|Corrected 20-second blank screen issue when coming out of power saver|
|Fixed blinking LED when printer not connected to the local area network.|
General & Processing
Network & Security
All Printer Models
Fixes and Improvements for Pro5500 and Pro4000 Only
Pro5500 and Pro4000 Only
Determine whether you need to update your firmware; e.g., firmware lower (<) than _P2_120712 and an issue identified in the release notes listed above.
Option 1: Via the printer's Control Panel > Menu Settings Page
|1||Press the Menu button on the Control Panel.|
|2||Select or touch Reports.|
|3||Select or touch Menu Settings Page to start printing.|
|4||Look for the code level under “Device Information” and next to Base and Engine.|
Option 2: Via the printer's Embedded Web Server (EWS)
|1||Launch your Internet browser application.|
|2||After http://, enter the printer's IP address.|
Click on Reports.
|4||Click on Device Information and locate the values next to Base and Engine.|
Example: Pro5500 example as seen via the printer's EWS
Still Need Help?
If you have updated firmware and your issue still persists, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.