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How to Check, Download, and Update with the Latest Lexmark Printer Firmware

Document ID:HO550

Usergroup :External
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Solution

Affected Products:

Single-Function (SFP): Applies to all Lexmark SFP Devices

Multifunction (MFP): Applies to all Lexmark MFP Devices

 

Index:

 

Overview:

Firmware update is essential to enhance the printer’s performance and/or fix printer issues.
However, this procedure should only be performed if Lexmark Technical Support has recommended a firmware update.

Recommendations will be made by a technician if a printer function or printing anomaly is known to be corrected by updating the printer firmware.

How to Check the Firmware Code Level of the Printer

To identify your current firmware code, try either of the following options:

Option 1: Print the Menu Settings Page (MSP).

  1. On the printer control panel, press Menu or Settings.
     
  2. Press Reports.
     
  3. Press Menu Settings Page to print.
     
  4. Look for the Device Information section on the print outs.
     
  5. Look for Base or Engine.
     

Option 2: If the printer is connected to the network, you may check its firmware code through the Embedded Web Server (EWS).

  1. Open a browser (e.g., Internet Explorer, Mozilla Firefox, Google Chrome, etc.) and enter the printer's IP address.
     
  2. Click Reports.
     
  3. Click Device or Device Information.
     
  4. Look for Base or Engine.
     

How to Download Firmware and Drivers

  1. Go to the Lexmark support site and navigate to the (A) Drivers and Download search page.
    Note: For some products this can also be accessed through the product page found on Lexmark.com.
     
     
  2. Search for the desired (B) Lexmark product model, this will automatically show all
    the (C) supported products, then click Find Driver & Downloads.

     
  3. Check the (D) filters and update to find the appropriate download.
    Use (E) date column to sort and check for most recent releases.
  4. Right click on the desired download and select (F) Copy link address.

     
  5. Paste the copied link address and click enter to view the URL.

     
  6. The following pages should appear based on the link that was copied which is either Firmware or Drivers:
            
    1. Download page for Firmware

      To download the file, check the (G)I agree..” check box then click the Start Download button.
       

          
    2. Download page for Drivers and other Utilities.

      To download the package click the (H) Start Download button.
       
        

How to Update Firmware

Note: Do not update the firmware if you are unsure about the presence of special code or code that is specific to a Downloadable Language Emulator (DLE).
A strong recommendation is to contact Lexmark Technical Support and seek the advice of a trained technician if unsure whether updating firmware is right for you.

  1. Once you have the latest firmware downloaded, extract the zip file and locate the firmware flash (.fls) file.
     
  2. Printer must be in a Ready state or set the printer to Invalid Engine Code state.
     
    Note: Contact Lexmark Technical Support on how to set the printer to Invalid Engine Code.
     
  3. Make sure that NO other option cards are installed in the device, as these options often require specific firmware to operate properly.
    To do this, print a Menu Settings page and look for these options listed under Installed Features or Installed Options.
     
    Note: Failure to ignore this step will cause the update to fail, and it can potentially lead an unrecoverable error.
     
  4. Determine whether your printer is connected via local (USB cable) or network (Ethernet or wireless) and make sure both computer and printer are communicating properly.
     
  5. Choose firmware update method.

Option 1. USB Flash Drive or Thumb Drive, Click here.

Option 2. Using a computer.

Computer Operating System Printer Connection Type Firmware Update
Method
Windows Local USButil (DOS-based) and/or
USB Flash Utility (GUI-based)
Network Embedded Web Server (EWS)
File Transfer Protocol (FTP)
Mac
 
Local Mac OS Terminal
Network Embedded Web Server (EWS)
File Transfer Protocol (FTP)
Linux Network Embedded Web Server (EWS)
File Transfer Protocol (FTP)

 

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number

 



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