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How to Load the 2500-Sheet Tray on the MS/MX91x and CS/CX92x Printers and MFPs

Document ID:HO4015

Usergroup :External


Affected Products:

Single-Function: C9235, CS921, CS923, CS927, MS911

Multifunction: CX920, CX921, CX922, CX923, CX924, XC9225, XC9235, XC9245, XC9255, XC9265, MX910, MX911, MX912, XM9145, XM9155, XM9165

Issue Description:

This information ensures proper loading of the 2500-sheet tray.

Note: This tray is designed to specifically accommodate 4 ~500-sheet reams (two reams per side) of US Letter/A4 paper only.

Before you Begin

Open the drawer to interpret the loading instructions label.


Loading Paper in the 2500-sheet Tray

 Tray 3 top view

  1. Open the drawer, make sure the transfer guide is in the far left position, and load paper on both sides in the order specified by the label; i.e., 1, 2
  2. Verify an observable gap between the two stacks of paper.
  3. Verify paper stacks are pressed to the side-walls of the tray.
  4. Verify paper height does not exceed the stack-height indicator.

Transfer guide and actuator (orange)


Triangle – Paper stack transfer guide.


SquareIndicator (Paper sensor actuator for the reserve tray)

  1. Verify Indicator moves freely with spring action that presses towards the front of the drawer.
  2. Verify transfer guide is not in the center of your two stacks of paper.
  3. Verify correct size media is loaded in the drawer; i.e., Tabloid/A3.

Related Information

Failure to follow these paper-loading instructions can cause misfeeds, jams, and service engine errors.


Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number


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