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Lexmark KnowledgeBase Search Tips

Document ID:HO2672

Usergroup :External


ask; help; problem; search; knowledgebase; knowledge base; question; query; troubleshoot; troubleshooting; trouble shoot; trouble shooting



Tip 1: Refine your search

  1. Be sure to select your product by entering the Product Name or selecting it from the carousel.
  2. Enter complete thoughts specific to your query:
    For example: Entering 'my x4950 color cartridge won't print' will return more specific results than 'x4950 cartridge'.
  3. Refrain from using the word "Lexmark" in your searches.
  4. Only use double quotes (") in your search if you are quoting an exact error message from a printer or phrase from a Lexmark manual or publication.
  5. Do not use special characters other than the following:
    1. Double Quotes (")
    2. Hyphens/Dashes (-)
    3. Periods/Dots (.)
    4. Apostrophes (')
    5. Commas (,)


Tip 2: Perform an unfiltered search using the Technical Library

If unable to locate a specific article or topic, try performing an unfiltered search.

To do this:

  • Select KnowledgeBase under Tech Library.
  • Leave Product or Software Name blank.
  • Enter your query and click Submit.

Unfiltered Tech Library Search 



Tip 3: Try a different Web browser application

Note: Consider these suggestions if a support Web page is not loading properly or if slow performance is causing a possible search-timeout condition.


Tip 4: Run KnowledgeBase in Private or Incognito mode


Tip 5: Bypass cache or eliminate previous search history

  • Bypass cache

Some users will not have the option to clear cache memory for various reasons. If this is the case, then try bypassing the browser's cache and force the webpage to reload.

More information about this capability can be found in this Wikipedia article.

  • Clear cache (History)

Depending on the page-load failure, it is possible that the problem is being caused by a cached webpage or saved cookie(s).

Instructions on how to clear your history in different browsers:




Internet Explorer Edge


Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number 


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