The Latest Macintosh Scan Concerns for the Lexmark Genesis S815 and S816 (January 2011)

Document ID:FA747
 
01/17/11 Properties  

Problem

Scan Center quit after invoking the printer to wake up out of power save mode; Larger than expected image file size produced when scanning to .pdf; TWAIN compliant application quit unexpectedly when invoking Lexmark TWAIN driver; Scan Request Failed when performing device initiated scans while Scan Center is launched; Communication error appears when connecting to a printer that is on power save mode; Printer Settings is unable to save changes in printer tab if a prior save was done; Scanned image is different from its Overview result when using "Text" preset on Image Capture; Scan Request Failed on device-initiated scans sent to an application recently added in the Customize List of Scan Center Incorrect printed output for duplex printing of odd numbered-pages.
 

Solution

Overview

This article identifies the latest performance issues and fixes for the Lexmark Genesis S815 and S816 Series All-In-One inkjet printers.

 

 Before you begin

Confirm the following information before continuing on with Issue Identification and software fix suggestions.   

Pre-requisite Products Operating Systems

The latest Lexmark Genesis S800 driver should be installed.

 Lexmark Genesis 815
Lexmark Genesis 816		 Mac OS X 10.5.X
Mac OS X 10.6.X

 

 

 

Issue Identification

Identify your printer or scanning function and the corresponding symptoms, and then follow the suggested software fix instructions below.

 

Image Capture

 

  • Inconsistent scanned image output against its preview using TEXT preset.
  • You are unable to preview the scanned image after "Overview Scan" progress when the Image capture application is launched while device on PowerSave mode.

 

Printer Driver

 

 

Printer Settings

 

 

Scan Center

 

 

Suggested Software Fix

 

 

  1. Click here to download the software. 
  2. Install LexmarkS800SeriesQFE1.0.0.dmg:
    • Launch LexmarkS800SeriesQFE1.0.0.dmg
    • Follow the setup instructions, and when prompted, accept License Agreement (EULA).
    • Complete the installation.
  1. You are now ready to print and scan any documents.

 

 

 

Additional Identification and Suggestions

 

Symptoms

Recommendations or actions NOTE: If software updates do not resolve your issue, please contact Lexmark.

 Cause or additional problem identification information
  1. Scan Center quit after invoking the printer to wake up out of power-save mode.
 Download the latest web update software. See Suggested Software Fix.

To replicate this scenario, perform the following: 

  • Install the printer successfully via USB.
  • Launch Scan Center while printer is in sleep mode.
    (Printer will successfully wake up. Resolve any warning state on the printer, where applicable.)
  • Close the Scan Center.
  • Relaunch the Scan Center.
  1. Larger than expected image file size produced when scanning to .pdf
  • Reduce the DPI to offset the large file sizes.
  • See Suggested Software Fix.
 N.A.
  1. TWAIN compliant application quit unexpectedly when invoking Lexmark TWAIN driver.
  • Scan the document without invoking the Preview/Edit utility.
  • See Suggested Software Fix.
An issue has been identified with the "Start scan job" being called twice.
  1. Scan Request Failed when performing device initiated scans while Scan Center is launched
  • Scan the document without invoking the Preview/Edit utility.
  • See Suggested Software Fix
An issue has been identified with the  handling of device-initiated requests.
  1. Communication error appears when connecting to a printer that is on power save mode.
  • Scan the document without invoking the Preview/Edit utility.
  • See Suggested Software Fix.
The "Unable to communicate" error message appears in printer settings when connecting to printer while in power save mode
  1. Printer Settings is unable to save changes in printer tab if a prior save was done.
  • Scan the document without invoking the Preview/Edit utility.
  • See Suggested Software Fix.
Unable to communicate with the All-in-One error appears in printer settings when connecting to printer while in power save mode.
  1. Scanned image is different from its Overview result when using "Text" preset on Image Capture
  • Scan the document without invoking the Preview/Edit utility.
  • See Suggested Software Fix.

 

 The Overview image on Image Capture is not consistent with the scanned image,
  • Threshold setting needs adjusting to closely match ICA Overview.
  • The scanned image may appear lighter than the previewed image.
  • Again, this will occur if setting "Kind" option to "Text" and file format is either "TIFF" or "PNG".
  1.  "Scan Request Failed" on device-initiated scans sent to an application recently added in the Customize List of Scan Center.

 

 
  • Scan the document without invoking the Preview/Edit utility.
  • See Suggested Software Fix.

A "Scan Request Failed" will occur after adding a new application to the Customize List on Scan Center application, then initiate a scan job from the device.

 
  1.  Incorrect printed output for duplex printing of odd numbered-pages.

 
  • Scan the document without invoking the Preview/Edit utility.
  • See Suggested Software Fix.
This is caused by the default setting for reverse output order of pages.

 

Explanation

This article's intent is to expedite troubleshooting and provide you with the earliest known fix available. You should always download the latest drivers and software available from support.lexmark.com before attempting to apply the "fix" provided in this article.

 

Still Need Help? 

If your require additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need the machine/model type and the serial number (SN) of your printer.

Please call from near the computer and printer in case the technician on the phone asks you to perform a task on one or both of these devices.

 

 



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