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Lexmark CX/CSx31, MC/C3xxx and XC/C2326: An Error Occurs when the Packaging Materials Are Still Installed on the Lexmark Printer

Document ID:FA1293

Usergroup :External
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Solution

**LEXMARK PARTNER & TSC AGENT SECTION**

Solution:

  1.  For remote fix opportunity, go through the steps in the Customer section if the customer has not already done so.
  1. If the issue persists, make sure to check the following from the Setup Sheet:
  • Front mylar spacer sheet, above the cartridge tray as shown in Step 7
     
  • 4 Cartridge contact plugs, on the right side of each cartridge as shown in Step 9
  1. Should the issue persist, please contact your next level of support for further diagnosis.

 



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