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This article was created to provide customers with some of the frequently asked questions that were identified during development and testing cycles.
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Frequently Asked Questions
Where can I find my printer's device information (eg., Model Type, TLI, Serial Number label)?
|How do I determine if the printer is 110 or 220 volts?||FA1291|
|Why is the waste toner bottle already showing full even if it is newly installed?||SO8818|
|My printer continuously prints an A6 sized paper and does not notify me that the bin is already full.||SO8828|
|How can I fix the printer front door after it gets stuck?||SO8825|
|I accidentally opened the front door while the tray is extended.||SO8825|
|My Printer posts a "Load Paper" message even if there is paper inside the tray?||SO8814|
|Why does my printer jam when feeding an envelope on the manual feed during printing?||FA1288|
|Why can't I leave any paper in the manual feed when the printer is printing?||FA1288|
|My Printer is not able to go to the "Ready" state.||FA1293|
|I'm not able to fully pull out the Cartridge tray when replacing toner cartridge.||SO8819|
|When I print using labels, smudges or smears appear on the page.||SO8817|